Help Center

After payment is confirmed, our system automatically delivers the gaming account credentials or item to your order page and via email. This typically takes under a minute.

We accept Stripe (Credit/Debit cards), Xendit QRIS, PayPal, and Crypto (USDT, BTC, ETH).

Browse the marketplace, click "Buy Now" on any listing, complete the payment, and your order will be processed. For instant delivery items, credentials appear immediately after payment.

You can cancel an unpaid order at any time. Once payment is made, cancellations are only possible before the seller delivers the credentials. After delivery, please open a dispute if there are issues.

Use the search bar at the top of any page. You can filter by game, category, price range, platform, and delivery type.

Go to your Dashboard, click "Become a Seller", fill in your store details, upload identity documents for verification, and agree to the seller terms. Our team reviews applications within 1-3 business days.

Once your seller account is approved, go to Dashboard → Listings → Create Listing. Fill in the game details, pricing, and delivery type (instant or manual).

A 10% platform fee is deducted from each sale, plus a 3% buyer protection fee added to the buyer's total. Withdrawal fees are 3%.

For manual delivery orders, go to Dashboard → Sales, find the paid order, and click "Process Delivery" to submit the credentials to the buyer.

Funds become available for withdrawal after the buyer confirms delivery (or after the 3-day auto-complete period) plus a 7-day settlement hold.

Your wallet holds withdrawable funds from completed sales, refunds, and platform credits. You can use your wallet balance to make purchases or withdraw to your payment method.

We support withdrawals via PayPal, Bank Transfer, and Crypto (USDT-TRC20, USDT-ERC20, BTC).

Yes, the minimum withdrawal amount is $5.00. There is a 3% withdrawal fee deducted from the payout amount.

Funds go through three stages: Escrow (during active orders), Settlement Pending (7-day hold after completion), and Withdrawable Balance. Disputed orders also freeze related funds until resolution.

Yes, during checkout you can select "Wallet" as your payment method or use a combination of wallet balance + gateway payment.

Identity verification is required for sellers to prevent fraud and protect buyers. It also enables withdrawal functionality.

You need to upload a government-issued ID document (passport, driver's license, or national ID) and a selfie photo.

Our team typically reviews identity documents within 1-3 business days. You will be notified when your verification is approved or needs additional information.

Yes, all identity documents are encrypted at rest and stored on a secure, access-controlled storage system. Only authorized personnel can access them.

When you pay for an order, the seller's portion of the payment is held in escrow. The funds are only released to the seller after you confirm successful delivery (or after the auto-complete period).

Our Buyer Protection program covers you against non-delivery, wrong items, and fraudulent listings. A 3% buyer protection fee is included in your purchase total.

If the seller delivers credentials and you don't manually confirm or dispute within 3 days, the order auto-completes and funds are released to the seller. Always check your order promptly.

Contact the seller through the order chat first. If unresolved, you can open a dispute 12 hours after delivery. Our moderation team will review the case.

Go to your order page and click "Open Dispute" (available 12 hours after delivery). Describe the issue and provide any evidence.

Your dispute is reviewed by our moderation team. Both buyer and seller can provide evidence and messages. The moderator will resolve by refunding the buyer or releasing funds to the seller.

Most disputes are resolved within 24-72 hours depending on complexity and evidence provided.

If you have new evidence after a dispute is resolved, please contact our support team through a support ticket.

Yes, we use industry-standard SSL/TLS encryption. Payment processing is handled by PCI-DSS compliant gateways (Stripe, PayPal). We never store your credit card details.

Use a strong unique password, enable any available security features, and never share your account credentials. Always verify seller reputation before making purchases.

Immediately change your password and contact our support team. We can freeze your account temporarily to prevent unauthorized transactions.

You can sell gaming accounts, in-game currency, items, boosting services, and related digital goods. All listings must comply with our Terms of Service and Seller Rules.

Yes. Stolen accounts, hacked items, fraudulent goods, and items violating the respective game's Terms of Service are strictly prohibited. Violators will be permanently banned.

Depending on severity, you may receive a warning, temporary suspension, or permanent ban. Our moderation team reviews all reports and takes appropriate action.

GGGamingStore is a secure marketplace where gamers buy and sell gaming accounts, in-game items, currency, and boosting services. We protect every transaction with our escrow system.

You can submit a support ticket from the Support Center, or email us at support@gggamingstore.com. We typically respond within 24 hours.

We take data privacy seriously. Your personal information is encrypted and never shared with third parties without your consent. See our Privacy Policy for details.

Click "Login" → "Forgot Password" and enter your email address. We'll send you a password reset link.

Our website is fully responsive and works on all devices. You can access the marketplace from any browser on your phone or tablet.